Refund policy
Return Policy for NoniSol Organics After Sun Skincare Products
We are committed to ensuring your satisfaction with our after-sun skincare products. If for any reason you are not completely satisfied with your purchase, we offer a 100% money-back guarantee within 30 days of the original purchase date.
Return Eligibility for Skincare Products (U.S. & International)
- You may return your after-sun skincare product within 30 days of purchase if you are not satisfied, even if the product has been used. We believe that trying our product is the best way for you to determine if it meets your needs.
- For international returns, customers are responsible for any return shipping costs, duties, or taxes incurred.
Return Eligibility for Apparel (U.S. & International)
- Apparel items are only eligible for return if they arrive damaged or are lost in transit.
- If you receive a damaged apparel item, please contact us immediately.
Process for Returns
- Contact our customer support team at support@nonisol.com within 30 days of the original purchase date to initiate the return process.
- Provide your order number and a brief explanation of why you are requesting a return.
- Our team will guide you through the return process and provide return instructions.
Refund Process
- Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be issued to your original payment method within 5-7 business days (processing time may vary by payment provider).
- For international orders, any import duties, taxes, or original shipping costs are non-refundable.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an apparel item due to damage, please contact us immediately.
Shipping Costs & International Returns
- Shipping costs are non-refundable. If you receive a refund for an eligible item, the cost of return shipping will be deducted from your refund.
- For international returns, the customer is responsible for return shipping costs, duties, and any customs fees. We recommend checking your country’s import policies before initiating a return.
Contact Us
If you have any questions about our return policy or need assistance, please reach out to us at support@nonisol.com.